Wednesday, March 31, 2010

Dewey Griffin Loses a Customer Forever

I just had Dewey Griffin do some recall work on my Subaru to fix a fuel leak. The mechanic broke a gasket while removing a part. They didn't have another one and had to order it, leaving me without a car for the day. I understand that stuff happens, but here's what I don't understand: they charged me for the gasket. I argued with the service manager, Jim Clark, but he wouldn't budge. He acknowledged that the gasket would not have broken if they hadn't done the work but because Subaru wouldn't reimburse him he chose to charge me. Congratulations, Jim, you got your $9.74 and lost a customer forever.